Consultations and Appointments
The practice is aware of the concerns that many of our patients have about not being able to see a healthcare professional and we are trying to address this issue as best as we can.
Each morning we operate a telephone triage appointment system. Telephone lines open at 8.00am and a telephone appointment can be arranged with a GP, Advanced Nurse Practitioner or Mental Health Nurse Practitioner in the first instance. Subsequently if you or the clinician deems that a face to face appointment is necessary, this will be arranged for a mutually convenient time by the clinician.
When you call our receptionists, who are bound by the same strict confidentiality protocols as the clinicians, will ask for a brief indication for the reason for your call. This is not to be nosey or to try and deny you an appointment but is, in fact, so that they can determine who the most appropriate health professional to deal with your problem might be – (i.e.: have you previously been seen by a specific doctor? Is this a new problem? Would you be able to access another service quicker?) The receptionists also inform the clinicians of why you are calling and this allows the calls to be triaged in order of urgency and allows emergency calls to be highlighted immediately.
Our receptionists have been instructed to “Signpost” patient appointment requests to the most appropriate healthcare provider – please see our Signposting Page for more information.
All of our reception staff have received training and are directing your request according to a comprehensive list of appointment types and other healthcare professionals as agreed by the Scottish Government’s “Right Care, Right Place” directive, the practice doctors , Advanced Nurse Practitioners and our Mental Health Nurse Practitioner.
Due to the nature of triage we cannot give you a specific time when the clinician will return your call. However, we can assure you that your call will be dealt with as promptly as possible in a safe and comprehensive manner.
Advanced Nurse Practitioners
We have five ANP’s, Theresa Waye, Juliet McRae, Nicola Burns, Elaine Gray and Lindy MacEwan. All ladies are trained to a high level and are able to assess, give advice, treat and prescribe for many conditions. This service was put in to place to help reduce the demand for appointments, therefore reducing the pressure on our GP’s.
Our ANPS see patients with conditions such as Chest Infections, Abdominal Pain, Urine Infections, COPD and Asthma flare ups. Please see our Signposting Page for more information
If you are asked to attend the practice for an appointment then please
- Wear a face covering
- Do not arrive too early for your appointment as you may be asked to wait outside
- Come alone to the appointment if possible
- Use hand sanitiser provided at the entrance of the practice and in the waiting areas.
- For more information on how GP practices are currently working within Fife and to keep up with Service disruptions please visit GP Practices | NHS Fife.
Please ensure that we have your most recent up-to-date contact details.